Terms of Service

Welcome to the website and construction services provided by HOME LINK INC ("we," "us," "our," or "the Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you and HOME LINK INC, governing your access to our website, submission of online forms, and use of all services we provide.

Before submitting a "Free Estimate" or "Contact Us" form, scheduling an on-site inspection, or entering into a formal construction contract with us, please carefully read and fully understand all provisions of these Terms. By using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any provision of these Terms, please discontinue use of our services immediately.

These Terms cover key matters including service scope, party responsibilities, payment terms, project scheduling, change management, warranty provisions, limitation of liability, and dispute resolution. Please read each section carefully.

1. Scope of Services

HOME LINK INC is a licensed California General Building Contractor (CSLB Licensed) providing the following professional construction and remodeling services:

• New Construction: new home construction, ADU additions, and accessory structures;
• Remodeling & Renovation: home remodeling, whole house renovations, kitchen remodeling, and bathroom remodeling;
• Commercial Spaces: tenant improvements and renovations for offices, retail spaces, and restaurants;
• Comprehensive Construction: interior and exterior work, structural modifications, and plumbing/electrical upgrades;
• Consulting Services: free project evaluations, feasibility analysis, budget planning, and design proposals.

Our free estimate service includes an initial consultation, on-site inspection, preliminary proposal, and budget estimate, but does not constitute a formal construction contract. Prior to the execution of a separate written contract, no evaluation report, verbal quote, or proposal shall create any obligation to perform construction work. The specific scope, pricing, timeline, and quality standards for construction services shall be governed exclusively by the formal contract signed by both parties.

2. Client Responsibilities

To ensure the smooth progression of your project, you are responsible for the following:

2.1. Providing Accurate Information

All information you submit through our forms — including your name, contact details, project address, property size, budget, and project description — must be truthful, accurate, and complete. Any discrepancies resulting from inaccurate information that lead to evaluation errors, contract disputes, or construction delays shall be your sole responsibility. If you discover any errors in previously submitted information, please notify us by phone or email as soon as possible for correction.

2.2. Facilitating On-Site Inspections

During the free estimate phase, you must provide reasonable access for on-site inspections at the agreed-upon time, including but not limited to: allowing access to all areas requiring evaluation, identifying plumbing and electrical connection points, and disclosing any known structural issues or prior construction history. If hidden conditions are discovered during the inspection (such as wall cracks, aging plumbing/electrical systems, or pest damage), we may adjust our evaluation conclusions or recommend additional specialized inspections.

2.3. Documentation and Permits

Where a project requires documentation from the property owner (such as proof of ownership, original structural drawings, HOA covenants, etc.), you must provide these materials within a reasonable timeframe. If a project involves HOA approval or special permits, you must cooperate with us in submitting the necessary applications and accept any project delays that may result from the approval process.

2.4. Payment Obligations

You are required to make payments in accordance with the payment milestones and amounts specified in the formal contract. Late payments may incur contractually stipulated late fees and may result in a suspension of on-site construction work. Detailed payment terms are set forth in Section 5 below.

3. Estimates and Contracts

3.1. Nature of Evaluation Reports

Budget estimates provided during the free estimate phase are based on visible conditions observed during the on-site inspection and prevailing market rates, and are intended for your reference only. The final contract price shall be governed exclusively by the formal contract executed by both parties. The final contract price may differ from the initial estimate under the following circumstances:

• Hidden conditions discovered after the inspection require additional work;
• You adjust the project scope or material selections prior to signing;
• Significant changes occur in market material prices or labor costs;
• Regulatory agencies impose additional requirements during the permit approval process.

3.2. Contract Execution

A formal written contract must be executed by both parties before construction begins. The contract shall clearly define: scope of services, construction standards, material specifications, payment milestones, project timeline, warranty provisions, change management procedures, allocation of responsibilities, and dispute resolution methods. No verbal commitments shall constitute part of the contract. Upon execution, each party shall retain one copy, which shall serve as the sole basis for performance and dispute resolution.

3.3. Change Management

Any changes to the scope of services, materials, or project timeline during construction must be confirmed through a written Change Order signed by both parties. The Change Order shall specify: the nature of the change, price adjustment, schedule adjustment, and the reason for the change. We reserve the right to decline any additional work not covered by a signed Change Order, or to settle such work under the original contract terms.

4. Project Timeline and Delays

The project timeline stipulated in the contract is an estimated duration, commencing from the date of contract execution and receipt of the initial payment. The actual timeline may be affected by the following factors:

Any party anticipating a delay that may impact the project timeline shall provide written notice to the other party within 3 business days, along with a reasonable estimate of the delay duration. Both parties shall negotiate a resolution in good faith.

5. Payment Terms

5.1. Payment Milestones

Standard construction contracts follow a milestone-based payment schedule. Typical milestones are as follows (subject to the specific terms of your contract):

• Initial Deposit: due upon contract signing, typically 20%–30% of the total contract value;
• Progress Payments: due at key construction milestones, such as completion of demolition, plumbing/electrical rough-in, and cabinet installation;
• Final Payment: due upon successful final inspection and project handover, typically 10%–15% of the total contract value;
• Retention: some contracts withhold 5%–10% as retention, payable after a 30–90 day warranty period has expired.

5.2. Late Payments

Payments not made within the contractually stipulated timeframe shall accrue late fees at a rate of 1% of the outstanding balance per day. If payment is more than 7 days overdue, we reserve the right to suspend construction, and any resulting timeline delays shall be your responsibility. If payment is more than 30 days overdue, we reserve the right to terminate the contract and require payment for all completed work plus reasonable liquidated damages.

5.3. Refund Policy

No fees are charged during the free estimate phase. Once a contract has been signed, the initial deposit is applied toward pre-construction design and procurement costs and is generally non-refundable. For refunds during the construction phase, payments will be settled based on the volume of work completed. Funds for uncompleted portions may be refunded, less deductions for materials already procured, labor already expended, and reasonable administrative costs.

6. Warranty and Maintenance

6.1. Warranty Periods

In accordance with California contractor statutory requirements, we provide the following warranty coverage (commencing from the date of project acceptance):

• Structural Work: 10-year warranty (foundations, load-bearing walls, roof framing, etc.);
• Plumbing and Electrical Systems: 5-year warranty (water pipes, wiring, gas lines);
• Finish Work: 2-year warranty (cabinetry, countertops, flooring, wall finishes);
• Appliances and Equipment: covered under manufacturer warranty terms; we will assist you in contacting the manufacturer for service.

6.2. Warranty Coverage

Warranty coverage is limited to construction quality issues arising under normal use conditions, including material defects, substandard workmanship, and improper installation. The following circumstances are excluded from warranty coverage:

• Damage resulting from human action or misuse (e.g., heavy impact, chemical corrosion);
• Natural disasters (earthquakes, floods, fires);
• Modifications or repairs performed by third parties without our written consent;
• Normal wear and tear and aging;
• Damage caused by HOA or municipal construction activities.

6.3. Warranty Response

If you discover an issue during the warranty period, please contact us by phone or email. We will conduct an on-site inspection within 5 business days. Issues confirmed to fall within warranty scope will be remedied within 15 business days. For emergencies (e.g., burst pipes, electrical faults), we commit to responding within 24 hours.

7. Intellectual Property

All content on this website — including but not limited to text, images, icons, logos, design drawings, construction plans, blog articles, and videos — is the property of HOME LINK INC or its authorized licensors and is protected by U.S. copyright law and international copyright conventions. Without our prior written consent, you may not:

• Reproduce, republish, or distribute any content from this website;
• Use design drawings or construction plans from this website for commercial purposes;
• Remove or alter any copyright notices or watermarks on this website;
• Use automated tools such as crawlers or bots to scrape data from this website in bulk.

You retain full ownership of any project information, project descriptions, and on-site photographs you submit through our forms. Construction plans, design drawings, and construction records generated during the course of service delivery shall be jointly owned by both parties, and neither party may disclose such materials to third parties without the other's consent.

8. Limitation of Liability

To the maximum extent permitted by applicable law, HOME LINK INC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this website or acceptance of our services, including but not limited to loss of profits, business interruption, or data loss.

For disputes arising under a construction contract, our aggregate liability shall not exceed the total contract value. For advice provided during the free estimate phase, we assume no liability for any consequences resulting from decisions made on that basis. We make no express or implied warranties regarding the accuracy, completeness, or timeliness of content on this website, and website content may become outdated over time.

9. Dispute Resolution

Any dispute arising from these Terms or a service contract shall first be resolved through good-faith negotiation between the parties. If negotiation is unsuccessful, the dispute shall be addressed in the following order:

1. Mediation: submission to the CSLB Mediation Program for a 30-day mediation period;
2. Arbitration: if mediation is unsuccessful, submission to the American Arbitration Association (AAA) Los Angeles branch for binding arbitration;
3. Litigation: disputes not resolved through arbitration may be filed in the Los Angeles County Superior Court.

The formation, validity, interpretation, and resolution of disputes under these Terms shall be governed by the laws of the State of California, United States of America. The courts of Los Angeles County, California shall have jurisdiction over any disputes arising from these Terms.

10. Amendments to Terms

We reserve the right to update these Terms of Service at any time. In the event of material changes, we will notify you via a prominent notice on our website homepage or by email. Your continued use of our services constitutes acceptance of the updated Terms. If you do not agree with the amended Terms, please discontinue use of our services. Previously executed construction contracts shall not be affected by changes to these Terms and shall remain governed by the version in effect at the time of signing.

11. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining provisions. The parties shall negotiate in good faith to replace the invalid provision with a new provision that most closely reflects the original intent and is lawful and enforceable.

12. Contact Us

If you have any questions or suggestions regarding these Terms of Service, please contact us as follows:

• Company Name: HOME LINK INC
• Address: 5134 Biloxi Ave, North Hollywood, CA 91601
• Phone: 323-853-3333
• Email: [email protected]
• Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (Pacific Time)

We commit to responding within 5 business days of receiving your inquiry.